Real Estate Genie

Frequently asked questions

Everything agents ask before they switch.

23 questions about what Real Estate Genie does, what it costs, how it handles your MLS, and how it keeps your data safe. If yours isn't here, ask sales directly →

01

Product

What is Real Estate Genie?

Real Estate Genie is an AI-powered platform built for real estate agents and brokerages nationwide. It bundles CRM, IDX website, MLS search, automated prospecting, skip trace, CMA generator, AVM, an open-house QR check-in flow, marketing, transactions, and a built-in AI copilot (Hoku) into one product, replacing roughly $600 a month worth of standalone tools at a starting price of $199 a month.

What does the Hoku AI copilot do?

Hoku is the AI assistant built into every page of the app. Ask it in plain language or by voice: draft a CMA email, pull every absentee owner with 80%+ equity in a ZIP, generate a buyer report, summarize the last week of new listings. Hoku has 24 distinct action types, 24-hour session memory, and unlimited usage on every plan.

What is automated prospecting?

It is the built-in prospecting agent. Set your criteria once (neighborhood, equity threshold, owner type, days on market) and it runs many prospecting searches in parallel (absentee owners, high equity, distressed, inherited property, just-sold farming, VA assumable, and more) on a schedule you pick. Hot leads land in your CRM color-coded by temperature.

What is the Genie AVM?

Genie AVM is the proprietary automated valuation model built into the platform. It generates property value estimates instantly, is included in every CMA and seller report, and never charges per call. Standalone AVMs typically charge $1 to $5 per valuation.

Does Real Estate Genie include an IDX website?

Yes, it is included in every plan at no extra charge. You get an IDX-powered property search site with your own custom domain, agent branding, and a fast wizard setup. Most CRM-only competitors require a separate IDX subscription at $200+ a month.

Can the AI talk to visitors on my website?

Yes. The visitor-side AI runs on your public website, greets visitors, asks qualifying questions (timeline, financing, motivation), filters out fake contacts, drops structured leads into your CRM, and emails matching MLS listings to qualified buyers, 24/7, no human in the loop. No other real estate platform we're aware of ships this.

02

Pricing and plans

How much does Real Estate Genie cost?

Agent plans: Solo $199/mo and Solo Pro $249/mo, each with an IDX website included. Agents on a brokerage plan pay a discounted seat rate (Solo $149, Solo Pro $199). Brokerage plans run $1,299/$1,999/$2,499/$2,999 a month for up to 25/50/100/150 agents.

How do I get started?

Book a 30-minute demo. We'll walk you through the platform on your own market and get your account set up. Grab a time at realestategenie.app/book/don-mangiarelli.

Are there setup or onboarding fees?

Solo and Solo Pro have a $349 one-time onboarding fee, waived if you pre-pay for a year. Brokerage plans have a one-time setup equal to one month of the plan, on a 3-year contract.

Is the IDX website really included?

Yes, every plan includes your own MLS-powered website with a custom domain, native listing pages, instant Genie AVM, magic-link visitor accounts, saved favorites, and a CRM-aware Hoku chat widget that knows your current clients' transaction state. No separate add-on fee.

What are the skip trace and AI usage caps?

Solo: 100 skip traces + 250 AI generations per month. Solo Pro: 300 skips + 1,000 AI. Brokerage plans get unlimited platform usage. Skip overage is $0.15-$0.20 per skip; AI overage is $0.20-$0.25 per generation.

Can I switch plans mid-month?

Yes. Upgrade or downgrade anytime from inside the app. Changes prorate.

Do you offer custom pricing for large brokerages?

Yes. Brokerages over 150 agents get a custom enterprise plan. Contact sales for a quote.

03

MLS and data

Which MLS systems does Real Estate Genie support?

Real Estate Genie connects to MLS systems nationwide through agent-licensed credentials. Tell us your market when you book a demo and we confirm coverage before you get set up. We add new MLS connections as customer demand surfaces. Your MLS access is licensed per agent and never shared across users, which is a legal and licensing requirement.

Where does the property data come from?

Public-record data (ownership, tax, equity, sales history, hazard zones) comes from licensed property data providers and county GIS feeds. Listing data comes from your MLS via a separate per-agent licensed connection. All of it surfaces inside the app as a single property view.

Do you support market-specific data, like Hawaii?

Yes. Nationwide, every property shows public records, an AVM, equity, ownership, and hazard zones including flood. In select markets we also surface local layers. Hawaii, for example, adds TMK parcel lookup, leasehold tracking, and state hazard overlays. Tell us your market and we confirm what is available.

What is a VA Assumable Loan Search?

It is a confidence-scored search that surfaces homes whose current mortgage is a VA loan a qualified buyer could assume at the seller's existing (often lower) interest rate. We extract the rate and score each match. Most platforms do not offer this, and the buyers it serves, veterans and active military, are an underserved market.

04

Security and data privacy

Where is my data stored?

Your data is stored in a hosted Postgres database with row-level security policies. Each agent's records are isolated, another agent on the platform can never see your data. MLS access is per-agent licensed and credentials are encrypted at rest.

Is Real Estate Genie SOC 2 or HIPAA compliant?

Real Estate Genie is built on hosting infrastructure that maintains SOC 2 Type II certification. We're not a HIPAA-covered entity. For brokerages with specific compliance requirements, contact sales to discuss your needs.

Can I export my data?

Yes. Lead lists, prospecting results, and CRM contacts export to Excel/CSV with one click. Your data is yours, you can take it with you if you ever leave.

05

Support and onboarding

How does onboarding work?

Agent plans include guided self-serve setup plus email support. Solo Pro adds priority email. Brokerage plans get a dedicated onboarding specialist who handles MLS connection, CRM data import, agent invites, and a live training session.

What integrations are supported?

Real Estate Genie includes a built-in CRM, so you don't need a separate one. For brokerages with existing tech stacks, we connect via webhook or API to common transaction-management and back-office systems. New integrations are added based on customer demand.

How do I cancel?

Cancel anytime from inside the app, no phone calls, no retention scripts. Month-to-month plans stop billing at the end of the current month. Annual prepay refunds the unused portion on a prorated basis.

Still deciding

Still have questions?

The fastest way to get specific answers is a 15-minute demo. We'll show you the parts of the app most relevant to your business.